Clarity for
every next step.
Everything you need to get comfortable with TradingLand.
Is TradingLand a real-money trading platform?+
No. All accounts, balances, orders, fees and benefits are simulated. There are no deposits, withdrawals or real payouts.
What can I do with a Free account?+
Explore charts, indicators and animated lessons without KYC. Basic, Intermediate or Pro approval and explicit activation are required for practice orders. Free access depends on operator availability settings.
How do Basic, Intermediate and Pro verification differ?+
Each plan uses its own KYCaid form and approval record. Select the plan, complete its hosted form, refresh the result and activate it. A lower plan approval does not approve a higher plan. Your current approved plan stays active during upgrade verification. Higher plans retain the trading tools with increased configured benefits; bonus amounts are lifetime totals, so only the difference is granted on an upgrade.
Are chart prices live?+
The operator chooses synthetic markets or Kraken public crypto data. Live mode supports BTCUSD, ETHUSD and SOLUSD and uses the same quotes for simulated fills. Source and freshness are shown in the terminal. No real orders are submitted.
Why does KYC return an API error?+
Give support the reference shown in your error. An administrator can locate the failing operation, HTTP status and diagnostic evidence in Settings. A successful forms-list check does not prove permission to create applicants or hosted-form URLs.
Does returning from the form approve my account?+
No. TradingLand checks the provider decision. Pending, missing and rejected results cannot approve a plan. Approval and plan activation are separate steps.
How much virtual money will I receive?+
The operator sets the base allocation and benefit percentages. The base allocation is granted once at first activation. Bonus credits are incremental up to the highest lifetime eligibility. The profit-share estimate has no cash value.
What happens when live data is unavailable?+
After quotes exceed the freshness limit, new fills, manual closes and automatic exits pause. Pending orders can still be cancelled. Processing resumes at the next fresh observed quote; missed prices are not replayed.
Are stops guaranteed?+
No. The simulator checks observed bid or ask prices. Gaps, spread, commission and simulated slippage can make the result differ from the stop level. Evaluation and margin limits are sampled rather than continuously observed.
Where are my documents stored?+
Documents are submitted directly to the KYCaid hosted flow. TradingLand retains provider identifiers and status, not document images or raw callback bodies. Request diagnostics omit applicant payloads, raw provider responses and API keys.
Can I withdraw my virtual balance?+
No. Virtual funds and benefits cannot be withdrawn, redeemed, transferred or converted into real assets.
What if I forget my password?+
Use Forgot password if email delivery is enabled, or request a private time-limited reset link from the administrator. Keep your authenticator recovery codes safe.
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